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GB Auto Commits to After-Sales Excellence with King Long Van

ByAdmin

Jul 4, 2024

At GB Auto, our commitment to our customers goes far beyond the initial vehicle purchase. We pride ourselves on delivering exceptional after-sales service, ensuring a seamless and satisfying ownership experience for every customer.

Our after-sales team provides top-notch service from routine maintenance to complex repairs. We focus on efficiency and quality, consistently striving to exceed customer expectations.

Sherif Zaki, East Africa After Sales Vice President, emphasizes the importance of teamwork in achieving after-sales success.

“We have a collaborative spirit here, with no differentiation between departments. While conflicts between sales and after-sales are common elsewhere, this is not our ethos. When I succeed, salespeople succeed, and vice versa. We don’t challenge each other; instead, we strive to work together. This unity leads to business success. Since joining, I’ve seen this harmony in the company,” he says.

A standout example of our dedication to quality and innovation is the King Long Van, equipped with a Euro 4 engine. Priced at an introductory 3.5 million KSh, the van includes a 100,000 km or 3-year warranty and 100,000 km of free service. This offering highlights our commitment to providing reliable and value-driven products to our customers.

At GB Auto Kenya, we continuously seek customer feedback to understand their experiences and identify areas for improvement. This proactive approach allows us to refine our services and introduce new initiatives that align with customer expectations and industry advancements.

Choosing GB Auto means partnering with a company that values your journey. Our after-sales service is about more than fixing issues; it’s about building lasting relationships based on trust, reliability, and excellence. We are here to support you every step of the way, ensuring your vehicle remains a reliable companion on all your adventures.

Discover the unmatched after-sales service at GB Auto Kenya and experience the peace of mind that comes with knowing you have a dedicated team by your side. For more information or to schedule a service appointment, contact our customer service team today at 0800 721 500.

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